To the Management and Staff of Rill Chapel. -
I am writing this letter on behalf of my brother Robert
Surby, my sister Mary Shipman
and myself to express our thanks and appreciation for
your courtesy, consideration and
professionalism in providing excellent help and assistance
following the recent death of
our mother Irene Surby.
From the time Mom contacted Rill to make pre-arranged
burial preparations, through the
reception following the Celebration of Life Services,
everything was taken care of and
handled in a way that made it easier on the family in
this difficult time. The service you
provided was beyond our expectations and we were especially
impressed with the video
shown during the service that was very moving.
We wish to personally thank Mark, Bill, Roger, and Deanna
as well as any other staff
who worked so hard to make this possible and helped us
arrange a lovely service of
which our mother would have very much approved.
Sincerely,
Judie Talley
Gentlemen,
I would like to express my personal and warmly felt appreciation
to you and everyone
else at Rill Chapel who helped me and my Mother make arrangementsurrounding
my Fathers
recent passing. At such a time of great need I could not
have expected or received greater
support from anyone and I want all of you to know how much
it means.
Both of you, David and Ramon, were completely understanding
and supportive
surrounding all issues about my Father and consistently
demonstrated a pride and
profesgjonalism m your work that made the details of my
F.a1her$death bearable at a time when
one can barely think clearly. To me the level of support
I received was limitless in both its
quantity and value. Everyone else who's name I can not
recall also treated me with great respect
and dignity in my time of need and always with the professionalism
one would hope exists in all
funeml homes.
Please feel free to use me as a client reference at any
time and know that I will call on
you again when your services become necessary in the future.
Sincerely,
Allan Token (Jr.)
David Rill,
I would like to extend my sincere thanks for your caring
and professional assistance of my mothers
service. I came to you with the intent of getting some
help with the video and you went well
beyond that request. You provided the video equipment,
boards and easels, along with the donation
of video services. Even more important was the special
way that you spent your time with us
using your expertise and experience to guide us through
that part of the process. Finally, being
present at the service to assist with the details was extremely
important and it really made the
entire process work. Going through this experience demonstrates
what I have known for a very
long time, that the Rill name means quality and excellence
in all that is done. Having spent time
at two different funeral homes during that week it is very
clear to me that there is a difference. I
only wish that I would have known what my parents had planned
eight years ago and maybe I
could have guided them in a slightly different direction.
Thank you very much!
Steve Reischman & Reischman Family
P.S. Also extend our thanks to Brad for his assistance
on that day.
Dear Rill Family and Employees:
Twenty odd years ago I owned a Flower Shop in this County.
I had
occasion to visit and work with every funeral home. Over
my
lifetime, I've unfortunately had to arrange or help arrange,
too many Funerals, beginning with my brother, when
I was 22 years
old. (He was a 1963 "Bonus Baby", left handed Pitcher
called up to the Majors. He was killed in a one car accident
the night
before he reported to the St. Louis Cardinals. I was a "kid" and
had to deal with the media circus.)
In all those years, all the Funerals, I always felt I
was dealing
with a "necessary evil", was just a number, generating
as much
income as possible for the facility.
From the day I walked thru your front doors in November
'95, I've
felt I was dealing with "Family". Folks who care.
When I made drastic "downsizing" two years ago,
the changes were
made graciously, respectfully.
On April 20, 2000, my daughter and I came in to review
and "
tweek" what I'd arranged.
Again, dignity, respect and concern by Dave Rill.
On Easter Sunday, Mark Rill responded to the call from
Harrison. He found us waiting in Carls room.
His explanation
of what
he
was going to do, and his allowing my daughter to participate
in
the removal of the remains of her beloved "Daddy" will
forever be
etched in my mind.
His actions were those of a beloved brother guiding her in
what
had to be done.
Words are difficult to find to express the depth of my
gratitude for the understanding and compassion shown my
entire family.
T
hank you so very much, for helping us say "Good-bye" in
a
personal way, to our beloved "Papa".
Sincerely,
Dorothy A. Price
