We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.
To the Management and Staff of Rill Chapel. - I am writing this letter on behalf of my brother Robert Surby, my sister Mary Shipman and myself to express our thanks and appreciation for your courtesy, consideration and professionalism in providing excellent help and assistance following the recent death of our mother Irene Surby. From the time Mom contacted Rill to make pre-arranged burial preparations, through the reception following the Celebration of Life Services, everything was taken care of and handled in a way that made it easier on the family in this difficult time. The service you provided was beyond our expectations and we were especially impressed with the video shown during the service that was very moving. We wish to personally thank Mark, Bill, Roger, and Deanna as well as any other staff who worked so hard to make this possible and helped us arrange a lovely service of which our mother would have very much approved.Judie Talley
Gentlemen, I would like to express my personal and warmly felt appreciation to you and everyone else at Rill Chapel who helped me and my Mother make arrangementsurrounding my Fathers recent passing. At such a time of great need I could not have expected or received greater support from anyone and I want all of you to know how much it means. Both of you, David and Ramon, were completely understanding and supportive surrounding all issues about my Father and consistently demonstrated a pride and profesgjonalism m your work that made the details of my F.a1her$death bearable at a time when one can barely think clearly. To me the level of support I received was limitless in both its quantity and value. Everyone else who's name I can not recall also treated me with great respect and dignity in my time of need and always with the professionalism one would hope exists in all funeml homes. Please feel free to use me as a client reference at any time and know that I will call on you again when your services become necessary in the future.Allan Token (Jr.)
David Rill, I would like to extend my sincere thanks for your caring and professional assistance of my mothers service. I came to you with the intent of getting some help with the video and you went well beyond that request. You provided the video equipment, boards and easels, along with the donation of video services. Even more important was the special way that you spent your time with us using your expertise and experience to guide us through that part of the process. Finally, being present at the service to assist with the details was extremely important and it really made the entire process work. Going through this experience demonstrates what I have known for a very long time, that the Rill name means quality and excellence in all that is done. Having spent time at two different funeral homes during that week it is very clear to me that there is a difference. I only wish that I would have known what my parents had planned eight years ago and maybe I could have guided them in a slightly different direction. Thank you very much! P.S. Also extend our thanks to Brad for his assistance on that day.Steve Reischman & Reischman Family
Dear Rill Family and Employees: Twenty odd years ago I owned a Flower Shop in this County. I had occasion to visit and work with every funeral home. Over my lifetime, I've unfortunately had to arrange or help arrange, too many Funerals, beginning with my brother, when I was 22 years old. (He was a 1963 "Bonus Baby", left handed Pitcher called up to the Majors. He was killed in a one car accident the night before he reported to the St. Louis Cardinals. I was a "kid" and had to deal with the media circus.) In all those years, all the Funerals, I always felt I was dealing with a "necessary evil", was just a number, generating as much income as possible for the facility. From the day I walked thru your front doors in November '95, I've felt I was dealing with "Family". Folks who care. When I made drastic "downsizing" two years ago, the changes were made graciously, respectfully. On April 20, 2000, my daughter and I came in to review and " tweek" what I'd arranged. Again, dignity, respect and concern by Dave Rill. On Easter Sunday, Mark Rill responded to the call from Harrison. He found us waiting in Carls room. His explanation of what he was going to do, and his allowing my daughter to participate in the removal of the remains of her beloved "Daddy" will forever be etched in my mind. His actions were those of a beloved brother guiding her in what had to be done. Words are difficult to find to express the depth of my gratitude for the understanding and compassion shown my entire family. Thank you so very much, for helping us say "Good-bye" in a personal way, to our beloved "Papa".Dorothy A. Price